Shipping Lost/Damaged Item Claims Questionnaire

Company

This field is for validation purposes and should be left unchanged.

What shipment carrier was used?(Required)

FedEx

USPS

UPS

Date of Shipment(Required)

Order number for item(s) shipped:(Required)

Item Number(s):(Required)

Tracking Number(s):(Required)

List Specific Content Description (please provide the invoice for the item which shows the value):(Required)

Was this item:(Required)

Damaged

Lost

If the package is lost, please select one of the following options:(Required)

Marked as delivered but it wasn't

Delivered to incorrect address

Delivered to a neighbor and can’t be retrieved

Not signed by me

Couldn’t collect from retail store

Signature was required but not provided

Are both the contents and packaging available for inspection as they were delivered?(Required)

Yes

Current Location of the Damaged Package(Required)

Are any items missing?(Required)

Yes

Can the package be sealed and transported safely?(Required)

Yes

Details of Damage:(Required)

Was the damage significant enough to consider it a “Total Loss”?(Required)

Yes

How was the package sealed?(Required)

What material was used for packing?(Required)

Required Pictures

Please provide pictures below of the item, the damage done to the item, pictures of the outer shipping material as well as the inner packaging. For UPS a physical inspection will be required at an approved UPS location, you will be contacted with this information once the claim is in process. Without enough supporting documentation, the processing of your claim could be delayed or denied altogether.

A photo showing the damaged item and how it was packaged inside the box.
A close-up photo of the shipping label with tracking number.
One photo of the outside of the package (showing any damage).
Dimensions of the box, including the package height, length and width will also be needed.

Picture of shipping label with tracking number(Required)

Drop files here or